Subscription Agreement and General Terms and Conditions

Service Provider: GROA, LLC, Riyadh, Saudi Arabia Subscriber

User: The individual or entity accepting this agreement

1. Subscription & Access

1.1. Service: GROA, LLC (“We”, “Us”) provides access to app.glance.care via the internet (“Service”).

1.2. License: We grant the Subscriber a non-exclusive, non-transferable right to access and use the Service, subject to these terms.

2. Subscription Term & Renewals

2.1 Term: The subscription is effective monthly, beginning on the Effective Date.

2.2 Renewal: The subscription will automatically renew for successive monthly periods unless cancelled prior to renewal.

3. Payment & Fees

3.1 Fees: Subscriber agrees to pay fees as set forth at checkout or in the order form.

3.2 Billing: Payment is due monthly in advance by credit card or approved method.

3.3 Late Payment: Failure to pay may result in suspension or termination of access to the Service.

4. Free Trial

4.1 Free Trial: If offered, the free trial period is 30 days. At the end of the trial, regular subscription charges apply unless the subscription is cancelled before the trial ends.

5. Cancellation, Upgrade & Downgrade

5.1 Cancellation: You may cancel your subscription at any time via your account dashboard or by contacting support@glance.care. Cancellation will take effect at the end of the current billing period.

5.2 Upgrade: You may upgrade your subscription at any time. Additional fees will be charged on a pro-rata basis.

5.3 Downgrade: Downgrades take effect only at the end of the current financial month and must be requested before the month ends.

6. User Accounts

6.1 User Limits: The subscription is limited to the agreed number of users. You are responsible for maintaining the confidentiality of your login credentials.

7. Data & Privacy

7.1 Data Ownership: You retain any rights to data uploaded or created in your account.

7.2 Data Access: Following termination or expiration of your subscription, GROA, LLC does not provide any continued or post-termination access to your data. It is your responsibility to export any needed data prior to termination.

7.3 Privacy: Your use of the Service is governed by our Privacy Policy.

8. Acceptable Use

8.1 Acceptable Use: The Service must not be used for any unlawful or prohibited activities. 

9. Changes to Terms & Prices

9.1 Updates: We may update these terms or pricing by giving at least 30 days’ notice via email or your account. Continued use of the Service after notice constitutes acceptance of such changes.

10. Service Availability

10.1 Availability: GROA, LLC does not offer enterprise solutions or Service Level Agreements (SLA). Service availability is not guaranteed and may experience interruptions.

11. Limitation of Liability

11.1 Limitation: To the maximum extent permitted by law, GROA, LLC’s liability is limited to the fees paid by you during the 12 months preceding the event giving rise to liability.

12. Governing Law

12.1 Jurisdiction: This Agreement is governed by the laws of the Kingdom of Saudi Arabia.

Disclaimers

The content available on app.glance.care is intended exclusively for use by licensed medical professionals. Neither GROA, LLC nor its licensors endorse the use of any medications or therapeutic recommendations found on this website, nor does the information provided constitute a diagnosis. As a healthcare professional, you are fully responsible for making clinical decisions regarding your patients and should always rely on your own professional judgment when using GROA services.

GROA services do not cover all possible diagnoses, treatments, follow-ups, medications, contraindications, or side effects. Standards and practices in medicine change as new data become available; you are responsible for consulting up-to-date sources. We strongly advise independently verifying clinical information, including diagnoses, treatments, and follow-up, to ensure they are appropriate and legally compliant in your region. Always verify that any medications referenced are licensed and appropriately dosed in your jurisdiction.

GROA, LLC and its licensors make no guarantees as to the accuracy or timeliness of the information provided. We accept no liability for any outcomes resulting from use of GROA content, including but not limited to any damages or losses.

Drug formulations and dosages may vary between countries and systems. If your version of GROA does not integrate with a local drug formulary, you must consult a local pharmaceutical database for comprehensive drug information, including contraindications and alternative dosing.

Website Use and Intellectual Property

  • All GROA website content is property of GROA, LLC or its licensors and protected by law.
  • Use is limited to personal and lawful purposes; you may not resell, redistribute, or exploit content commercially.
  • Creating derivative works, scraping content, unauthorized data sharing, or using the site for illegal activities is prohibited.

For reuse or permissions, please contact: support@glance.care.

Limitation of Liability

Information on this website is provided “as is,” without warranties or guarantees. Your use is at your own risk; GROA, LLC is not liable for damages, losses, or reliance on this content. This does not affect any liability that cannot be excluded by law.

Access, Security & Third-Party Content

  • Website access is not guaranteed; GROA, LLC may suspend or restrict access at any time.
  • We do not guarantee the website is free from bugs, viruses, or other harmful components.
  • Third-party links and content are not endorsed, and GROA, LLC has no control or responsibility over external sites.
IMPORTANT NOTICE TO USERS

This software is intended solely for clinical support and educational purposes. Users must NOT enter any patient’s real identifiers—either directly (such as name, date of birth, medical record number, address, national identification numbers, facial images, etc.) or indirectly (such as unique combinations of clinical data or other information that could reasonably be used to identify a patient). Any use of real patient identifiers is strictly prohibited.

Liability Statement

The company expressly disclaims any responsibility or liability for any breach of patient confidentiality, privacy violations, or legal actions resulting from a user’s decision to enter real or potentially identifiable patient information into the system. All users are solely and entirely responsible for ensuring compliance with data protection laws, privacy requirements, and institutional policies regarding patient information.

By using this software, you acknowledge and accept that you are solely accountable for all content you enter and the proper safeguarding of patient privacy.

For questions or permissions, contact: support@glance.care Last updated: July 2025